A new concept in HR: cross-frontier managers
There is a layer of management in the industry who, if we don't recognise that they need to be treated very differently from other managers, can cause a lot of frustration. We have collectively called them "boundary leaders" because they are the ones who are in direct contact with workers. As a result, they have very different problems from their managers. Why is their situation unique and difficult? Why is it sometimes so difficult to work with them? Conflict of roles and loyalties of borderline managers. What can HR and management do if they want truly professional interface managers? In our article, András Ujváry, supervisor and trainer at Exline, looks for answers to these questions.